Troubleshooting of computer issues is one of the responsibilities of an IT professional
Troubleshooting of computer issues is one of the responsibilities that an IT professional needs to be doing. Such a person needs to understand common hardware and software related problems and ways to fix these.
If an IT professional doesn’t have this knowledge, then it is a good idea for that person to read some books, watch videos, tinker with computer equipment where it is safe to do it, preferably at home and not at the workplace.
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